Have a Question?
If you don’t find the information you’re looking for in the answers below, please feel free to contact us directly at info@zurihairworks.com. We’re here to assist you.
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find everything you need to know about our glueless wigs, human hair bundles, and closures. If you still have questions after reading through, feel free to reach out — we’re always happy to help!
How can we help?
Q1. What is a glueless wig?
A glueless wig is designed to be worn without glue or adhesive. Our wigs come with adjustable straps, elastic bands, and secure combs, making them perfect for easy, everyday wear with no mess or damage to your edges.
Q2. Are your wigs and bundles made with 100% human hair?
Yes! All Zuri Hairworks wigs, bundles, and closures are made with 100% virgin Brazilian human hair — no synthetic blends. You can wash, dye, bleach, straighten, curl, and style them as you would your natural hair with the help of a professional hairstylist.
Q3. Do the wigs come pre-plucked and with bleached knots?
Absolutely. Zuri Hairworks wigs come pre-plucked with lightly bleached knots, giving you a natural-looking hairline and realistic scalp. This means less work for you and a more seamless install, even for beginners.
Q4. What textures do you offer?
Zuri Hairworks offer a variety of hair textures to suit your style:
- Kinky Curly
- Afro Kinky
- Body Wave
- Silky Straight
- Water Wave
Q5. How long do the wigs and bundles last?
With proper care, Zuri Hairworks human hair wigs can last up to 12 months or longer. Longevity depends on how often they are worn and how well they are maintained.
Q6. How long does it take to process my order?
Zuri Hairworks typically processes orders within 2–5 business days. Custom orders may take slightly longer depending on your specifications.
Q7. Do you offer international shipping?
Yes! Zuri Hairworks ships worldwide. Shipping costs and delivery time vary based on your location and will be calculated at checkout.
Q8. Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number via email so you can track your delivery.
Q9. Do I need a professional to install a glueless wig?
Nope! Our glueless wigs are beginner-friendly and can be worn straight out of the box. However, you can always take it to a stylist if you want extra customization like tinting or cutting the lace.
Q10. Can I bleach, dye, or style the hair?
Yes! Since we only use 100% human hair, you can bleach, dye, straighten, or curl it. For best results, we recommend having chemical processes done by a professional to avoid damage
Q11. How do I take care of my wig or bundles?
Zuri Hairworks recommends the following care routine:
- Wash with sulphate-free shampoo
- Condition and detangle gently
- Air dry on a wig stand/li>
- Store properly when not in use
- Each purchase includes a care card to guide you through maintaining your hair.
Our response time is typically within 24–48 hours.
Q12. What is your return policy?
Due to the hygienic nature of wigs and hair extensions, all sales are final.
We only offer refunds or exchanges for:
- Items that arrive damaged
- Incorrect items sent Please contact us within 48 hours of receiving your order with proof.
Q13. What if I ordered the wrong length or texture?
We advise double-checking your selections before completing checkout. If you’re unsure, contact our team beforehand. We’re happy to assist you with choosing the right product.
Still have a question? We’re here to help!
